hobiqq Privacy Policy

This page describes what we collect when you use hobiqq and how we keep that data protected. We at hobiqq process your personal information only for account management, payment settlement, fraud prevention, and legal compliance. Our privacy commitments apply whether you access hobiqq via Android app, iOS browser, or desktop web from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions.

We take data security seriously. All information transmitted to hobiqq's servers is encrypted using SSL/TLS protocols. We do not sell or share your account data with marketers or advertisers. Payment details (card, e-wallet credentials) are processed through PCI-compliant third-party gateways; we never store your raw payment card numbers on our systems.

Our privacy practices reflect local and international data-protection principles. If you have questions about how we handle your data, contact our support team or review the detailed policy sections below.

Data We Collect on hobiqq

We collect personal information in three categories: registration data, transaction data, and behavioral data.

Registration data: We require your phone number, email address, and national identification number (for KYC verification before your first withdrawal). This information is used to confirm your identity and prevent fraud.
Transaction data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the amount, method, timestamp, and success status. We retain this data for account reconciliation and regulatory compliance.
Behavioral data: We log your login times, game selections, bet placements, and session duration. This helps us detect unusual activity (e.g., simultaneous logins from distant locations) and improve our platform experience.

We do not collect or store biometric data (fingerprint, facial recognition). We do not monitor your device camera or microphone. We do not track your location beyond what your ISP-assigned IP address reveals.

How We Use Your Data on hobiqq

We use collected data for the following purposes:

Account management: We verify your identity, process deposits and withdrawals, and maintain your account balance across all hobiqq services (sportsbook, live casino, esports, slots).
Fraud and abuse prevention: We analyze patterns to detect fake accounts, multiple registrations, and betting-market manipulation. If flagged, we may request additional verification.
Legal and regulatory compliance: We retain transaction records to comply with anti-money-laundering (AML) rules and tax reporting in your jurisdiction.
Customer support: We access your account history when you contact us about disputes, deposits, or game rules—purely to assist you.

We do not use your data for automated decision-making, profiling, or marketing without your explicit consent. We do not send unsolicited promotional emails or SMS unless you opt in during registration.

Data Retention on hobiqq

We retain your registration data and transaction history for seven years after your last account activity, in line with local tax and regulatory requirements. If you request account deletion, we anonymize your personal information but retain transaction records for compliance. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our standard data-retention practices continue unchanged.

Third-Party Data Processors

hobiqq uses trusted third parties to operate our platform. These processors handle specific functions under strict data-processing agreements:

Payment gateways: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners (online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. We do not handle your payment credentials directly; they remain within each payment provider's system.
Live-dealer studios: Our live-casino feeds (blackjack, roulette, baccarat, Dragon Tiger) come from licensed third-party studios. These studios may record and store your session data for quality assurance and fraud prevention.
Cloud infrastructure: Our servers may sit outside your jurisdiction (e.g., Singapore, Malaysia). Data transfers are encrypted and comply with applicable data-protection laws.

All third-party processors are contractually bound to protect your data and use it only for hobiqq's operations. We audit these relationships annually.

Your Rights Regarding Data on hobiqq

We recognize your right to access, correct, and request deletion of your personal data. If you wish to:

Access your data: Contact our support team with "Data Access Request" in the subject line. We provide a copy of your registered information, transaction history, and account settings within 10 business days.
Correct your data: Log into hobiqq and update your email or phone number in Account Settings. For national ID corrections, contact support with verification documents.
Delete your account: You can request account deletion at any time. We anonymize your personal information but retain transaction records for legal compliance. Deletion does not refund outstanding balances; you must withdraw your funds before deletion.
Opt out of communications: Unsubscribe from promotional emails in your account preferences. You cannot opt out of transactional emails (deposit confirmations, withdrawal notices) as they are required for account management.

We respond to data requests without unreasonable delay. If you believe we've mishandled your data, you may lodge a complaint with your local data-protection authority.

Cookies and Tracking Technologies on hobiqq

hobiqq uses session cookies to maintain your login state and remember your preferences (e.g., language, game filters). Cookies are small text files stored on your device; they expire when you close your browser or after a set period (typically 30 days).

We also use analytics cookies to understand how users navigate hobiqq. These cookies do not identify you personally; they track aggregate metrics such as page views, session duration, and popular games. We use this data to improve hobiqq's interface and performance, especially for mobile users on slow connections.

You can disable cookies in your browser settings, but this may prevent hobiqq from functioning properly. We do not use third-party tracking pixels or retargeting cookies for advertising purposes.

Security Measures at hobiqq

We employ industry-standard security measures to protect your data:

SSL/TLS encryption: All communication between your device and hobiqq's servers is encrypted. This prevents third parties from intercepting your login credentials or payment details.
Password security: We hash and salt your password using strong cryptographic algorithms. We never store or transmit your password in plain text.
Access controls: Only authorized hobiqq staff can access your account data, and only when necessary for support or compliance. All access is logged and monitored.
Firewalls and intrusion detection: Our servers are protected by firewalls and real-time intrusion-detection systems to block unauthorized access attempts.

No security system is perfect. If you suspect unauthorized access to your hobiqq account, change your password immediately and contact support.

Contacting Us About Privacy on hobiqq

If you have questions about this privacy policy, your data, or our practices, reach out to our Customer Support team. You can also email us directly or submit inquiries through our in-app help chat.

We respond to privacy inquiries within 10 business days. If you believe we have violated your privacy rights or this policy, we encourage you to contact our support team first so we can resolve the issue promptly.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We notify registered users of material changes via email or in-app notice at least 30 days before the new policy takes effect. Your continued use of hobiqq after the change means you accept the updated policy.

Our commitment to protecting your data remains constant. If you have concerns about any policy change, contact us before the new policy becomes effective.