hobiqq FAQ

When you register a new account on hobiqq, we ask for your full name, national ID number, date of birth, phone number, and email address. This information is used to verify your identity and comply with legal requirements. During account setup, you will also create a username and password. We recommend using a strong password with uppercase, lowercase, and numbers.

After registration, you must complete KYC (Know Your Customer) verification to deposit and withdraw. This involves providing a clear copy of your national ID and a recent photo. Verification typically completes within one business day. Your verified phone number is also used for account recovery and security alerts.

No. You may only hold one active account on hobiqq. If we discover that you have opened multiple accounts using the same identity, phone number, email, or payment method, we will close all duplicate accounts and may forfeit any funds in them.

If you have forgotten your password or login details, use the password-recovery option on our login page. Do not open a new account. Contact our support team if you cannot recover access to your existing account.

We at hobiqq do not charge fees on deposits or withdrawals. The amount you deposit is credited in full, and the amount you request to withdraw is the amount you receive—no hobiqq fee is deducted.

Your payment provider (DANA, e-wallet, mobile banking, local payment, or your bank) may charge their own fees for certain transfers, but this is between you and your provider, not hobiqq. E-wallet withdrawals typically process within minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment) settle within subject to verification during business hours.

Yes. We support direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you select "Bank Transfer" as your deposit method, we will show you the hobiqq bank account details for your chosen bank. Send the amount from your own bank account and include the reference code provided by hobiqq. Your deposit is credited as soon as we receive confirmation from the bank.

Withdrawals to your bank account settle within subject to verification during business hours. For faster deposits and withdrawals, we recommend using e-wallets such as online payment, e-wallet, mobile banking, or local payment, which process within minutes at any time.

Demo mode is not available on hobiqq. All slot games, live-dealer tables, and sportsbook markets require a real account and real funds. However, you can browse our game lobby, view game rules, RTP percentages, and payout tables before you deposit.

If you are new to live-dealer games, our support team can guide you through the basics of blackjack, roulette, baccarat, and Dragon Tiger via email or in-app chat. We also publish full rules and settlement guidelines for all sportsbook markets, including Liga 1, Piala AFF, MotoGP, badminton, Mobile Legends, and Free Fire.

Promotion codes are entered during registration or in your account settings under "Promotions" or "Bonus Code". You must enter the code before you make your first deposit. Once entered, any bonus linked to the code is applied to your account according to the promotion terms.

Bonus terms include wagering requirements, expiration dates, and game restrictions. These are displayed clearly when you claim a promotion. If you have a promotion code but are unsure how to apply it, contact our support team for assistance.

You can reach our support team by email at [email protected]. Please include your account username, the date and time of the issue, and a clear description of your question or problem. We respond to all email inquiries during business hours in English.

For faster assistance, use in-app chat, which is available directly from your hobiqq account. In-app chat can often resolve account, deposit, withdrawal, and game-rule questions more quickly than email. For urgent account security concerns, in-app chat is recommended.

To request deletion of your account and personal data, contact our support team via in-app chat or email at [email protected]. Clearly state that you wish to delete your account and all associated personal information. We will guide you through the process and confirm any outstanding balance before proceeding.

Once your account is closed and deletion is confirmed, your data is removed from our active systems in accordance with our Privacy PolicyLegal or regulatory requirements may require us to retain some data for a limited period. For detailed information on data retention, please review our privacy policy.